Refund Policy & Commercial Performance Guarantees

1. Mutual Trust & Accountability

At MasonLab (Mason Tower Studio LLC, Wyoming, USA), we believe long-term business partnerships are earned through measurable engineering performance. We back our services with strict, contractual guarantees to ensure zero commercial risk for your company.

2. Strict 48-Hour Delivery Guarantee (Landing Pages)

Note: The 48-hour timeline is calculated on business days (Monday through Friday) following formal verification of asset delivery (briefing, vector logo, and core offer specifics).

3. Functional Deployment Guarantee (Anti-SaaS Software Tools)

Our modular software tools ($79 – $249 USD) are delivered with clean, unobfuscated source code ready for Docker execution. Because digital goods grant instant code repository access:

• Direct Engineering Support: Every purchase includes direct technical deployment assistance from Senior Engineer Mason Chirinos to ensure smooth setup in compatible Docker environments.
• Technical Defect Refund: If you uncover an unresolvable technical bug that impedes core functionality as advertised in our catalog, and our engineering team cannot rectify it within 72 business hours of your detailed report, we issue an immediate 100% full refund.

4. 1-on-1 Technical Architecture Advisory ($50 USD / 60 min)

• Cancellation with 100% Refund: You may cancel your scheduled consultation and receive a full refund provided notice is given at least 24 hours prior to the scheduled call.
• Free Rescheduling: You may modify your appointment time at no charge with at least 24 hours notice.
• Completed Sessions: Once the 60-minute strategy consultation is executed, the fee is non-refundable. If you commission a custom software sprint within 15 days, the full $50 USD is credited toward your project invoice.

5. How to Initiate a Refund

To submit a claim covered by these guarantee terms:

1. Send an email to armando@masonlab.cc with the subject line: "Refund Request - [Stripe Payment ID]".
2. Briefly outline the context of the claim (e.g., timeline breach or technical bug report).
3. Our team will review and process the Stripe refund authorization within 24 to 48 business hours.

Refunds are issued automatically via Stripe back to the original funding card or payment source. Banking settlement times typically range between 5 to 10 business days depending on your financial institution.